Adding Value and Services -- People Going The Extra Step

"Our sales force are service specialists," said President Mike Siegel. "Sure, we offer a broad product mix of china, disposables on a next-day delivery basis. But they do more than that. They work with their clients to help with equipment replacement, or offer an alternative service policy for their warewashing equipment.

TriMark Marlinn offers its foodservice industry customers a wide range of restaurant supplies, equipment and services. Paper goods, glassware, silverware, kitchen design, remodeling, kitchen equipment and supplies -- Marlinn provides everything restaurants, bars, country clubs, and business food services need from start-up through expansion.

A Resource for the Operator

What happens when a customer wants to expand its carryout business, improve its image, or just save some money on supply costs? TriMark Marlinn reps propose solutions. "A customer can come to us with a cup or wax-paper item, and we'll recommend that they go from one bag style to another because there's a cost savings."

"We've saved a large restaurant group, a high-quality quick service operation, a lot of money," Siegel explained. "We've worked with them on cost-savings programs and designed new bags and created new products that work for them.

In addition to offering a full line of kitchenware and supplies, TriMark Marlinn has a full-time design and engineering department to help with kitchen workflow and restaurant layout.

"The menu comes first, and then you determine what the equipment, packaging and supply requirements might be." Siegel said. "Every day we have something being drawn, designed or installed. We're constantly searching form new sources of better and more cost-effective products that increase efficiency in the kitchen. That way our clients can focus on what they do best -- making and selling good food."

TriMark Marlinn
  An American Success Story
  Adding Value and Services
  Building Foodservice Businesses
  Technology and Logistics
  Design of the Year